MC Championship - Scheduled server maintenance – Incident details

All systems operational

Scheduled server maintenance

Resolved
Under maintenance
Started 15 days agoLasted 4 days

Affected

MCC Island Minecraft Server

Under maintenance from 2:14 PM to 5:21 PM, Operational from 5:21 PM to 6:13 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We've launched the server back up again and are working through any remaining issues with the matchmaking system.

  • Update
    Update

    Hey everyone! Just a small update to let you know the team is still hard at work getting everything back online. We're still estimating that we'll have the server online before the weekend, meaning we're aiming to get it back online at some point tomorrow.

    Thank you all again for your patience, and we can't wait to get you back playing Battle Box Arena soon!

  • Identified
    Identified

    Hi all
    Heard word from the Dev Team that they're planning to have the server back online before the weekend. They're hard at it, crushing bugs, and want to make sure everything is stable before they're set free for the Winter break
    We appreciate your patience while we sort this all out.

  • Investigating
    Investigating

    With our newest MCC Island update (that brought Battle Box Arena, Weapon Skins, Soft-skill matchmaking, and the multi-queue system) we have unfortunately run into quite a bit of unexpected server instability, causing lots of random issues across the board. We assume this was mostly introduced due to the matchmaking overhaul, and several large changes to the underlying game systems needed to support the changes.

    In all, we don’t think it makes MCC Island a pleasant experience right now, so we’re choosing to put the server into maintenance mode for a few days while we can investigate why these problems occurred, and to fix the major issues that are effecting players.

    Apologies for the inconvenience, we obviously didn’t want this to occur, but these issues were largely unexpected, and only discovered when we witnessed the patch applied at scale (We wanted to do this last night, but weekends are always the worst time to take the server down).

    While the downtime is undetermined for now, rest assured that login streaks will be retained, and all users will be compensated appropriately, including MCC+ users getting their intended gems.

    This patch is obviously quite an exciting one with a ton of positive changes, so we’re sorry we didn’t get it right going out of the gate, but we hope you get to enjoy it as intended when we bring the server back online