Duration: 23 minutes

Affected Components: MCC Island Minecraft Server

Aug 13, 13:42:33 GMT+0
Investigating - We are investigating some issues with games not matchmaking..

Aug 13, 13:52:19 GMT+0
Monitoring - We have implemented a fix and are currently monitoring the result..

Aug 13, 14:05:23 GMT+0
Resolved - This incident has been resolved..

Duration: 24 minutes

Affected Components: MCC Island Minecraft Server

Jul 28, 22:20:17 GMT+0
Investigating - We have temporarily disabled matchmaking while we investigate an issue with game server availability..

Jul 28, 22:43:51 GMT+0
Resolved - We have resolved the issue and re-enabled matchmaking. Thanks for bearing with us while we investigated!.

Duration: 11 hours

Affected Components: MCC Island Minecraft Server

Jul 23, 15:11:35 GMT+0
Identified - We'll be taking MCC Island offline for a short period of time in order to roll out an update..

Jul 28, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 23:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 56 minutes

Affected Components: MCC Island Minecraft Server

Jul 14, 20:14:06 GMT+0
Identified - We'll be taking MCC Island offline for a short period of time in order to roll out an update..

Jul 16, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 16, 10:56:29 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 day, 6 hours and 49 minutes

Affected Components: MCC Island Minecraft Server

Jul 14, 15:48:51 GMT+0
Resolved - We have now rolled out a fix, and players with MCC+ will get gems from the daily chest from the next time you open them. We'll send out the missed gems from today and yesterday shortly - keep an eye on your mailbox!.

Jul 13, 09:00:00 GMT+0
Investigating - We're currently investigating an issue where players with MCC+ aren't getting their daily gems when they open the daily login chest. If this happens to you, please make a /bugreport and report it on the forums..

Jul 14, 14:51:30 GMT+0
Identified - We've identified the cause of this issue and are now working on a fix. We will reimburse every affected player once we've rolled out the fix. .

Duration: 52 minutes

Affected Components: MCC Island Minecraft Server

Jun 30, 05:58:15 GMT+0
Identified - We will be taking Island offline for a short period of time to roll out a patch. Due to the length of the Twilight Trials LTM, we will disable matchmaking for Twilight Trials specifically at 9:00 UTC, followed by other games shortly before 10:00 UTC, at which point the server will enter maintenance mode. We expect the downtime to last about an hour. .

Jun 30, 09:58:59 GMT+0
Identified - Maintenance is now in progress..

Jun 30, 10:50:39 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 24 minutes

Affected Components: MCC Island Minecraft Server

Jun 15, 10:09:06 GMT+0
Identified - We will be taking Island offline for a short period of time to roll out a patch. Due to the length of the Twilight Trials LTM, we will disable matchmaking for Twilight Trials specifically at 12:00 UTC, followed by other games shortly before 13:00 UTC, at which point the server will enter maintenance mode. We expect the downtime to last about an hour. .

Jun 16, 12:00:14 GMT+0
Identified - We have disabled Twilight Trials matchmaking and will be disabling other gamemodes in roughly 45 minutes..

Jun 16, 13:01:04 GMT+0
Identified - We have put Island into maintenance mode to roll out the patch. See you soon!.

Jun 16, 13:24:37 GMT+0
Completed - We've rolled out the patch and Island is back open. We'll post patch notes on the forums shortly..

Duration: 13 hours and 52 minutes

Affected Components: Forums

Jun 11, 11:21:52 GMT+0
Identified - A service provider is experiencing issues that are affecting our website. We're working on getting it back up as soon as we can..

Jun 12, 01:13:48 GMT+0
Resolved - This incident has been resolved..

Duration: 16 minutes

Affected Components: MCC Island Minecraft Server

Jun 10, 09:15:00 GMT+0
Identified - We are preparing to roll out some backend stability improvements, which will help the Twilight Trials run smoother. Island will remain online, but matchmaking will shortly be temporarily disabled..

Jun 10, 09:15:01 GMT+0
Identified - Maintenance is now in progress.

Jun 10, 09:30:39 GMT+0
Completed - Maintenance has completed successfully..

Duration: 39 minutes

Affected Components: MCC Island Minecraft Server

Jun 9, 09:30:00 GMT+0
Identified - We will be taking Island offline to roll out our latest event. Matchmaking will be made unavailable shortly before this time..

Jun 9, 09:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 9, 10:09:30 GMT+0
Completed - Maintenance has completed successfully..

Duration: 29 minutes

Affected Components: MCC Island Minecraft Server

May 19, 09:00:00 GMT+0
Identified - Battle Box Arena will be in maintenance mode for approximately half an hour while we roll out Season 3\. Other games will not be affected..

May 19, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

May 19, 09:29:03 GMT+0
Completed - Maintenance has completed successfully..

Duration: 56 minutes

Affected Components: MCC Island Minecraft Server, Newsletters, Merchandise Store, MCC Island API, MCC Event API, Forums

May 5, 12:40:12 GMT+0
Investigating - We're currently investigating an issue where matchmaking is not sending players into games. Thanks for bearing with us while we look into this!.

May 5, 13:27:22 GMT+0
Monitoring - We've rolled out a fix and are monitoring the result..

May 5, 13:36:04 GMT+0
Resolved - The fix has been fully rolled out and matchmaking is working again - thanks for bearing with us!.

Duration: 53 minutes

Affected Components: MCC Island Minecraft Server

May 5, 09:00:00 GMT+0
Identified - We are planning for a short period of downtime in order to roll out a series of backend changes that add support for 26.1\. .

May 5, 09:00:01 GMT+0
Identified - We will be shortly taking the network offline and the server will be unavailable whilst we make the backend changes for the update..

May 5, 09:53:13 GMT+0
Completed - Maintenance has completed successfully and the patch is now live. We'll post the patch notes shortly. Thanks for your patience!.

Duration: 3 hours and 54 minutes

Affected Components: MCC Island Minecraft Server

Mar 24, 09:50:00 GMT+0
Identified - Battle Box Arena will be in maintenance mode for several hours whilst we complete the rollout of Season 2!.

Mar 24, 09:50:01 GMT+0
Identified - Maintenance is now in progress.

Mar 24, 13:44:28 GMT+0
Completed - Maintenance has completed successfully and Season 2 of Battle Box Arena ranked is out now. Patch notes will follow shortly and the season rewards for Season 1 will be distributed later this week. Good luck and have fun!.

Duration: 1 day, 19 hours and 26 minutes

Affected Components: MCC Island Minecraft Server

Mar 14, 21:37:18 GMT+0
Investigating - We are currently investigating an infrequent issue that causes players to not gain/lose rank points in certain games of BBA. The team is actively investigating this situation, but as it is the weekend it is possible this won't be fixed until Monday. We're sorry for the inconvenience that is causing, and we hope to get a fix out as soon as possible!.

Mar 16, 14:59:30 GMT+0
Identified - We've identified the issue that is causing BBA rank points to go missing, and are working on a fix now. We've also identified another issue related to this that is now causing players in matchmaking queues to see that no servers are available. We will have to shortly take the network into maintenance mode in order to roll out a full fix for this issue..

Mar 16, 15:56:11 GMT+0
Monitoring - We've just deployed the fix now and the network is back online. We're now working on slowly getting the queues back online, so it may take 5-10 minutes before the matchmaking system becomes fully operational again..

Mar 16, 15:59:56 GMT+0
Monitoring - The fix is now fully live and we believe everything should be back to normal now. We will continue monitoring the state of the matchmaking and ranking systems in case we've missed anything else..

Mar 16, 17:03:24 GMT+0
Resolved - The issue is now resolved. Sorry for the inconvenience and thank you all for your patience!.

Duration: 17 hours and 24 minutes

Affected Components: MCC Island Minecraft Server

Mar 12, 23:06:16 GMT+0
Investigating - We're aware of the following issues with the Spirit Blossom update: \- Daily Meter not giving any rewards. \- Nearby players not hiding during Blossom Races. These issues will be fixed tomorrow, and we will be sending out compensation mailbox messages as an apology for the inconvenience. Otherwise, we hope you're enjoying the update!.

Mar 13, 16:30:25 GMT+0
Resolved - We've just pushed a patch live that addresses the issues mentioned below. We'll also shortly be sending out the apologmail compensation. Thank you for your patience and happy racing/hunting!.

Duration: 7 hours and 53 minutes

Affected Components: MCC Island Minecraft Server

Mar 12, 14:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time in order to roll out our latest event. Matchmaking will be made unavailable shortly before this time..

Mar 12, 14:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 12, 17:05:34 GMT+0
Identified - We've pushed the maintenance period end time back slightly whilst the team works on fixes for the backend hardware issues that occurred the other day. Rest assured we're still hard at work on the finishing touches and we will get the update live for you to play with as soon as we can! Thank you for your patience <3.

Mar 12, 17:05:34 GMT+0
Identified - We've pushed the maintenance period end time back slightly whilst the team works on fixes for the backend hardware issues that occurred the other day. Rest assured we're still hard at work on the finishing touches and we will get the update live for you to play with as soon as we can! Thank you for your patience <3.

Mar 12, 20:45:28 GMT+0
Identified - Hi all, we're really close to launch, we just need an extra 30 minutes to finalise everything Thank you for your patience!.

Mar 12, 21:28:57 GMT+0
Identified - Final testing is in progress. We will be back asap. So so sorry for the continued delays.

Mar 12, 22:23:18 GMT+0
Completed - Maintenance has completed successfully..

Duration: 3 hours

Affected Components: MCC Island Webstore

Mar 12, 03:00:00 GMT+0
Resolved - This incident has been resolved and all payments should now be working fine again..

Mar 12, 00:00:00 GMT+0
Identified - We’re currently experiencing an issue with Tebex, the third-party service that processes store payments. As a result, store purchases cannot be processed at the moment. Any purchases made will be automatically completed within the next few hours once the issue is resolved..

Duration: 9 hours and 8 minutes

Affected Components: MCC Island Minecraft Server, MCC Island API

Mar 10, 03:00:00 GMT+0
Investigating - We are currently investigating an issue that has caused players to be disconnected from the network and unable to join..

Mar 10, 08:53:21 GMT+0
Identified - We've identified the cause of this issue, which is a hardware issue that is unfortunately out of our control. We're working with our hardware provider to fix the affected server to bring the network back online. Unfortunately, we don't have an ETA at this time, but rest assured we're doing our best to get Island back online!.

Mar 10, 12:08:00 GMT+0
Resolved - We've got some new hardware to replace the old broken ones and the network is back online. We've retained any missed daily streaks from yesterday and you will also find some downtime compensation in your mailbox. Sorry for the inconvenience and thank you for your patience!.

Duration: 19 minutes

Affected Components: MCC Island Minecraft Server

Mar 5, 10:30:00 GMT+0
Identified - We'll be taking the server offline for a short period of time in order to rollout a small patch with some backend changes. Matchmaking will be made unavailable shortly before the downtime..

Mar 5, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 5, 10:48:33 GMT+0
Completed - Maintenance has completed successfully and the patch is now live. Thanks for your patience!.

Duration: 2 hours and 24 minutes

Affected Components: MCC Island Minecraft Server

Feb 9, 10:16:58 GMT+0
Identified - We've now taken the network offline to roll out the update..

Feb 9, 11:32:55 GMT+0
Identified - We've increased the estimated downtime for the update rollout as it's taking slightly longer than we would have expected to do some general database cleanup. We'll keep you posted here how things are going, and thank you again for your patience!.

Feb 9, 12:40:50 GMT+0
Completed - Maintenance has completed successfully and the 0.30.2 update is now live. Thank you all for your patience!.

Feb 9, 10:00:00 GMT+0
Identified - We will be taking the server offline for a short period of time in order to rollout an update that addresses backend issues with teleports to games failing..

Duration: 4 days, 3 hours and 58 minutes

Affected Components: MCC Island Minecraft Server

Dec 17, 20:07:41 GMT+0
Identified - Hi all Heard word from the Dev Team that they're planning to have the server back online before the weekend. They're hard at it, crushing bugs, and want to make sure everything is stable before they're set free for the Winter break We appreciate your patience while we sort this all out..

Dec 18, 17:56:56 GMT+0
Identified - Hey everyone! Just a small update to let you know the team is still hard at work getting everything back online. We're still estimating that we'll have the server online before the weekend, meaning we're aiming to get it back online at some point tomorrow. Thank you all again for your patience, and we can't wait to get you back playing Battle Box Arena soon!.

Dec 19, 17:21:09 GMT+0
Monitoring - We've launched the server back up again and are working through any remaining issues with the matchmaking system..

Dec 19, 18:13:19 GMT+0
Resolved - This incident has been resolved..

Dec 15, 14:14:50 GMT+0
Investigating - With our newest MCC Island update (that brought Battle Box Arena, Weapon Skins, Soft-skill matchmaking, and the multi-queue system) we have unfortunately run into quite a bit of unexpected server instability, causing lots of random issues across the board. We assume this was mostly introduced due to the matchmaking overhaul, and several large changes to the underlying game systems needed to support the changes. In all, we don’t think it makes MCC Island a pleasant experience right now, so we’re choosing to put the server into maintenance mode for a few days while we can investigate why these problems occurred, and to fix the major issues that are effecting players. Apologies for the inconvenience, we obviously didn’t want this to occur, but these issues were largely unexpected, and only discovered when we witnessed the patch applied at scale (We wanted to do this last night, but weekends are always the worst time to take the server down). While the downtime is undetermined for now, rest assured that login streaks will be retained, and all users will be compensated appropriately, including MCC+ users getting their intended gems. This patch is obviously quite an exciting one with a ton of positive changes, so we’re sorry we didn’t get it right going out of the gate, but we hope you get to enjoy it as intended when we bring the server back online .

Duration: 1 day, 3 hours and 32 minutes

Affected Components: MCC Island Minecraft Server

Dec 12, 10:02:28 GMT+0
Identified - Late last night we rolled out additional large fixes for the matchmaking system and backend game management systems. These fixes have addressed most of the issues that players have been facing, and games are now queueing again, servers are encountering a far smaller rate of errors, and much fewer players are erroring when getting into games. Players are still experiencing degraded queue times - some of the changes that we made to the accomodate multi-queuing have made the time it takes to get into games slower. We are actively looking into this and will continue updating the status page today as we work on further fixes..

Dec 11, 21:02:49 GMT+0
Investigating - We are currently investigating issues relating to matchmaking, such as being stuck in game servers and unable to leave, games with too many players, or games incorrectly behaving as other games. For some context, these issues are caused by a complete rewrite we have done on our matchmaking and game server systems in order to better support Battle Box Arena. The team is hard at work and we'll keep this status page updated as we progress. We have also already managed to fix some other issues, such as lobby servers crashing unexpectedly..

Dec 11, 23:20:07 GMT+0
Identified - We've just identified another issue that was causing a large number of issues relating to the matchmaking and game experience. A fix for this has just been rolled out and should decrease the amount of issues faced. Additionally, this fix will also bring the Parkour Warrior Dojo servers back online and make them fully playable again. You may still experience issues relating to teleporting to the wrong type of server when starting a game, or being stuck in a queue that isn't going anywhere, but we should have a larger patch for these issues soon..

Dec 11, 22:16:11 GMT+0
Identified - Just to update everyone, we've identified some of the issues that are causing the matchmaking problems, and are actively working on fixes for these. We've also rolled out some more fixes for crash issues and issues with games acting like other games (e.g. Battle Box being a best-of-five)..

Dec 12, 14:27:26 GMT+0
Identified - We've just rolled out another hotfix that addresses issues with Parkour Warrior Dojo. This should fix issues with incorrect teleporting when you finish a run, and other related issues. If you do still encounter issues, we've also made `/bugreport` include more information that can help us fix these problems, so please do [report anything you find](https://support.mccisland.net/I-found-a-bug-how-do-I-report-it-c8f4744006fa4fe09bafc2f27d9535fd)! We're also working on fixes to address two issues regarding matchmaking: * Slow times to get into games, especially when you are in a party playing Battle Box Arena. _We're working on fixes to this that should address some of the issues encountered with the new soft SBMM system. Hopefully we will have changes to make before the weekend, but we'll keep everyone posted here with updates._ * Not enough information displayed when you're queuing into a game. _We should have an update launching later today that replaces the_ "Searching" _text with more useful information about the amount of players who want to play the game or the estimated time until we can put you into a game. We had to make changes to hide this information in the first place due to the complexities of the multi-queue system, but we understand that not seeing anything concrete isn't ideal as well!_.

Dec 13, 00:34:37 GMT+0
Resolved - We've just finished rolling out 0.29.1 (patch notes soon!) that includes a large number of fixes, specifically to matchmaking. We're still aware of a few remaining issues that we'll continue to monitor and push fixes for, but for now we're going to mark this incident as resolved as the large majority of the issues people were facing should be resolved. That's not to say you won't encounter issues though, so please do continue to `/bugreport` any issues that you find! Thank you all for your patience!.

Duration: 9 hours and 28 minutes

Affected Components: MCC Island Minecraft Server, MCC Island API

Dec 11, 11:32:22 GMT+0
Identified - MCC Island is now offline in order to rollout the Battle Box Arena update. We currently estimate this will last around 6 hours, but it may take longer or shorter. This downtime is required as we are rolling out some major backend updates to the server systems, including matchmaking and more. For more information about downtime, check out [**our Support page article**](https://support.mccisland.net/MCC-Island-is-offline-bugged-what-now-c8f4744006fa4fe09bafc2f27d9535fd)..

Dec 11, 11:30:00 GMT+0
Identified - We are planning some downtime in order to rollout the Battle Box Arena update. We currently estimate this will last around 6 hours, but it may take longer or shorter. This downtime is required as we are rolling out some major backend updates to the server systems, including matchmaking and more. For more information about downtime, check out [our Support page article](https://support.mccisland.net/MCC-Island-is-offline-bugged-what-now-c8f4744006fa4fe09bafc2f27d9535fd)..

Dec 11, 16:24:26 GMT+0
Identified - We're still working hard on the rollout for Battle Box Arena. We're extending the estimated time the server will be back online slightly as it's coming closer to the previous estimation and we're still a few hours to go. Keep checking the status page for more updates and thank you all for your patience! For more information about downtime, check out [**our Support page article**](https://support.mccisland.net/MCC-Island-is-offline-bugged-what-now-c8f4744006fa4fe09bafc2f27d9535fd)..

Dec 11, 21:00:08 GMT+0
Completed - Maintenance has completed successfully and the Battle Box Arena update is now live. We're still working on some issues, and will update the status page with more information shortly. Thank you for your patience!.

Duration: 4 hours

Affected Components: MCC Island Minecraft Server

Oct 22, 06:00:00 GMT+0
Identified - One of our service providers will be performing some regular maintenance on our backend systems. This may result in an increase in ping or being unable to connect to MCC Island via the main IP. You can check the [alternative IP addresses](https://support.mccisland.net/Optimising-your-connection-c0846f8a64b3436ebe29ae59c59fdc4e) during this maintenance window if you are unable to connect..

Oct 22, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 22, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 15 minutes

Affected Components: MCC Island Webstore

Sep 29, 07:45:00 GMT+0
Identified - Tebex, our payment provider, is undertaking some scheduled maintenance that will last approximately 10 minutes. Our webstore will return errors during this time..

Sep 29, 07:45:01 GMT+0
Identified - Maintenance is now in progress.

Sep 29, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours and 27 minutes

Affected Components: MCC Island Minecraft Server

Sep 27, 10:21:16 GMT+0
Investigating - We're looking into this and hope to have a solution within the next few hours..

Sep 27, 18:47:54 GMT+0
Resolved - This has been resolved and PKW daily is available again. Sorry for the wait!.

Duration: 6 days, 4 hours and 8 minutes

Affected Components: MCC Island Minecraft Server

Jul 16, 16:38:09 GMT+0
Identified - As an update to all players, we have finished the fix for the Weekly Vault issue and will be rolling it out tomorrow to restore access to the Weekly Vault to all players. We've also restored access to MCC Island for a handful of the users who were temporarily restricted from logging on. As it's late in the day now, we're finishing up for today and will be restoring access for the remaining users tomorrow. Again, we're really sorry that it has taken this long to get everything resolved - the team has been hard at work to fix this issue which has actually been more complicated than the gem issue to fix! As always, your Daily Streak will be preserved and the affected users can expect some an apolo-mail compensation package in the coming days..

Jul 21, 14:29:44 GMT+0
Resolved - This incident has been resolved..

Jul 15, 10:21:32 GMT+0
Investigating - We're looking into an issue with weekly vaults and have taken the network down while we investigate. Sorry for the inconvenience!.

Jul 15, 11:27:30 GMT+0
Identified - We've lifted the maintenance mode, have disabled the weekly vault for now and are temporarily preventing 44 affected users from joining the network while we investigate further..

Jul 15, 21:58:42 GMT+0
Identified - We've been working on a fix for the 44 affected users and will be deploying it tomorrow. The affected users should get access to MCC Island restored tomorrow. .

Jul 17, 13:47:36 GMT+0
Identified - Just a small update to let you know we're beginning the process of restoring MCC Island access to the remaining blocked accounts. We'll update the status page here when all the accounts are restored, or if we have to pause and do the remainder tomorrow (unlikely, but a small possibility). Thank you all for your patience and we're really sorry that it's taken this long to resolve this issue. .

Jul 17, 17:11:42 GMT+0
Identified - We've now restored access to over half of the affected users. As the process is manual, it takes some time and due to the fact it's now quite late in the day for us we're going to stop for now (in case we make any mistakes we want to make sure we're fresh and able to handle any problems). We're really sorry for anyone who didn't get access restored today, but the remaining users should have access restored by this time tomorrow - it's really important to us that you all get back online before the weekend is up. Once again, we're really sorry that it's taken this long to get your access restored. We will be providing compensation tomorrow after every user has had access restored and, as always, your daily streaks will be preserved..

Jul 18, 14:44:22 GMT+0
Identified - Every affected player has now had their access to MCC Island restored! We're now moving onto the process of restoring access to the Weekly Vault for all players. Once we've finished with that, we'll then start giving out compensation to the affected users. We don't have an ETA on this, but it's likely this will be finished by later today, or early next week. Thank you all again for your patience!.

Duration: 14 days, 1 hour and 40 minutes

Affected Components: MCC Island API, MCC Island Webstore, MCC Island Minecraft Server

Jul 11, 17:30:00 GMT+0
Identified - We've taken the server offline after a _small_ (..haha) issue with the mailbox which means we'll have to rollback the server around 30m to the point just before the issue. Any webstore purchases will be replayed and you will not _lose_ any items, progress will just be rolled back about 30m. This restore will take a while, and we'll aim to have the server back online later tonight or early tomorrow. As a reminder, the duration of this maintenance is an estimate and it may take longer or shorter. Thanks for your patience, and sorry for the bumpy ride! :').

Jul 11, 20:57:25 GMT+0
Identified - Just a small update to let you know the backup restoration is well underway. The server won't be coming back online tonight (BST), and our current _very rough_ ETA is tomorrow morning/early afternoon. Daily streaks will be preserved, and we will send out some _non-bugged_ apolomail later on in the day on Saturday to compensate for the downtime. Thank you all for your patience and understanding <3.

Jul 12, 06:12:00 GMT+0
Identified - The database rollback is taking a bit longer than expected so we're cautiously updating the maintenance window to cover any other issues that may arise. Just a reminder that these maintenance times are always very rough estimates, as it's near impossible to work out how long these things will take in real world scenarios. I understand the changes are annoying (it's annoying for us too trust me!) but we're doing our very best to get the server back online as soon as possible!.

Jul 13, 11:07:39 GMT+0
Completed - ...and we're back! Thank you all for bearing with us whilst we resolved this monster of our own creation. The network is back online now and we even have a little bug fixing patch too. We've given out some compensation for the downtime to all MCC+ users which you can find in your mailbox. Also, daily streaks have been preserved too! We'll be sending out more compensation later in the week to all players, so keep an eye on your mailboxes for that too. <3.

Jul 12, 19:57:00 GMT+0
Identified - We're still working away on the restoration and have nothing to report yet - but rest assured the team is still working hard to get everything back online. We'll make a further status message when we've got a better estimate of our timings. Just as a reminder, your daily streaks will be preserved and we'll be providing some apolomail compensation to both regular and MCC+ users to make up for the downtime. Again, we're all really sorry this is talking so long, especially after the release of Season 5\. It's as frustrating for us as it is for you, and we promise we're still working our hardest to get everything back to normal. Thanks for bearing through the storm with us 💪.

Duration: 17 hours and 1 minute

Affected Components: MCC Island Minecraft Server

Jul 10, 19:51:29 GMT+0
Investigating - We are currently investigating the following issues following the launch of Season 5: * Progression delay (will cause quests to update slowly, and other progression elements to be delayed) * Crown/Style Level incorrect (don't worry, you haven't lost any trophies, the total is just displaying wrong) * TGTTOS chickens not spawning (we've disabled TGTTOS for now whilst we try and figure out who stole the chickens) There are other issues we are tracking internally and are looking into, but these are the major ones that we'll be tracking on this status page. Keep an eye out for updates and if you find any other bugs, please don't forget to report them on the forums!.

Jul 11, 09:42:19 GMT+0
Identified - We've identified the cause of the Crown/Style Level display issue and will be rolling out a fix shortly..

Jul 11, 10:39:40 GMT+0
Monitoring - We have rolled out a fix for the Style/Crown Level issue. You may need to relog/switch servers, and issues may persist for a little while longer whilst caches get evicted and the changes finish rolling out. The issue with progression lag is also fixed, but this may occur again when the server has more players later on in the day. We will continue monitoring these changes to see if they are fully fixed. We're also still trying to find who stole all the chickens from TGTTOS - that's next on our fix list!.

Jul 11, 12:52:23 GMT+0
Resolved - We've finally rounded up the stolen chicken and TGTTOS is back! We've also rolled out some other fixes for Battle Box and Parkour Warrior maps, as well as a fix for some issues around disconnecting and rejoining in team games. Finally, we've also rolled out a fix that should reduce the amount of progression lag during peak times. Thanks for being so patient whilst we fix the issues encountered during this rollout, and enjoy Season 5! Expect more patches and fixes over the coming days as we work on the remaining issues, and if you find anything else - please do report any bugs on the forums!.

Duration: 30 days, 12 hours and 34 minutes

Affected Components: , MCC Island API, MCC Island Webstore, MCC Island Minecraft Server, Websites →

Jul 10, 19:48:33 GMT+0
Completed - We're now closing the maintenance status update for the Season 5 rollout. We're still aware of some remaining issues that we'll look to fix over the next few days. Thank you all for your patience whilst we've worked to roll this update out and enjoy Season 5!.

Jul 10, 07:57:54 GMT+0
Identified - Mornin' all! Just a small update to let you know we're back working on the update rollout. Overnight we believe we've fixed the hardware problems with some new servers so everything should be easier from this point on. We're still aiming to release mid-afternoon BST, but things might change in the case where we encounter any other issues. Stay tuned and see you soon!.

Jul 9, 17:56:46 GMT+0
Identified - We’ve unfortunately ran into unforeseeable hardware problems with our database servers during the update, so we’re making the decision to delay Season 5’s launch to tomorrow instead. This means we can be online with fresh minds as we roll the update out, allowing us to react to any new issues. Not to worry though, as with our new Mailbox system, we’ll be sending everyone some compensation gifts in the mail when we launch! Everyone will get something, and fret-not, all daily streaks will be retained! Thank you, and see you tomorrow!.

Jul 9, 15:04:29 GMT+0
Identified - The rollout of Season 5 is still in progress and due to some hardware issues with one of our database servers, it will likely be another few hours (although it could be longer) until we can start letting players online. Thank you for your patience and we'll see you soon!.

Jul 9, 08:00:00 GMT+0
Identified - We will be taking the network offline in order to roll out the Season 5 update. As this is a big update, the rollout will take longer than usual updates. The scheduled duration for this maintenance period is a _very_ rough estimate, and the actual amount of downtime may be longer. Matchmaking will be made unavailable shortly before the network is taken offline. The MCC Island API will also be unavailable during this update..

Jul 10, 15:48:31 GMT+0
Identified - The server is back online now but we're aware of a few major issues with lag and progression not applying. We're looking into these now and are working on a fix as we speak. We've also taken the webstore back offline as we work on this..

Jul 10, 17:37:59 GMT+0
Identified - We've rolled out the patch and everything is looking at lot smoother now. You may experience some minor progression delay, and your Crown/Style Level may be wrong for a little while, but both of these issues will sort themselves out as you play and gain more trophies, etc. We've also turned the MCC Island API back online and will be looking to bring the Webstore back online shortly. Thank you for bearing with us as we work through this!.

Jul 10, 19:09:09 GMT+0
Identified - The webstore is now back online!.

Jul 9, 08:05:00 GMT+0
Identified - We've now taken the network offline as we begin the rollout of the Season 5 update. We'll keep you updated here with progress on how everything is going. As a reminder, the length of this maintenance window is an estimate, things might take longer depending on how much time the rollout takes!.

Jul 10, 14:16:38 GMT+0
Identified - Just a small update to let you all know we're still hard at work getting the update ready! We're onto the final stretch now, with just a few bug fixes and final testing to do to make sure Season 5 is all ready to play. See you soon!.

Duration: 1 day, 7 hours and 53 minutes

Affected Components: MCC Island Minecraft Server

Jun 17, 09:15:00 GMT+0
Identified - We will have a short period of downtime in order to update our network to support 1.21.6 for when it releases. Matchmaking will be taken offline 15 minutes prior to the downtime..

Jun 17, 09:46:52 GMT+0
Completed - The update is now live. Thank you for your patience!.

Jun 17, 09:15:00 GMT+0
Identified - Maintenance is now in progress..

Duration: 2 days and 12 hours

Affected Components: MCC Island Minecraft Server

Mar 19, 11:15:00 GMT+0
Identified - We are planning for a brief period of downtime to roll out a small bugfix patch with some backend changes..

Mar 19, 12:15:00 GMT+0
Completed - Maintenance is now in progress.

Mar 19, 11:15:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 34 minutes

Affected Components: MCC Island Minecraft Server

Jan 29, 10:54:05 GMT+0
Investigating - We are currently investigating an issue that is causing today's Parkour Warrior Dojo course to not be available..

Jan 29, 11:28:00 GMT+0
Resolved - This incident has been resolved and a fix has been rolled out. Thank you for your patience!.

Duration: 11 minutes

Affected Components: MCC Island Minecraft Server

Jan 16, 09:25:52 GMT+0
Completed - Maintenance is complete and the server is back up..

Jan 16, 09:15:01 GMT+0
Identified - Maintenance is now in progress.

Jan 16, 09:15:00 GMT+0
Identified - We'll be taking down the server for a short period of time to prevent some of the recent server stability issues from happening again. Matchmaking will be made unavailable shortly before the scheduled downtime..

Duration: 1 hour and 18 minutes

Affected Components: MCC Island Minecraft Server

Jan 12, 10:08:09 GMT+0
Investigating - We are currently investigating an issue that has caused the network to be unavailable..

Jan 12, 11:17:43 GMT+0
Monitoring - We have performed some maintenance on our backend servers to bring them back online. The network is now online again but we will continue to monitor the situation to see if any issues arise again..

Jan 12, 11:25:48 GMT+0
Resolved - The network is now back online and the server is fully operational. Thank you for your patience and we apologise for any inconvenience!.

Duration: 2 hours and 14 minutes

Affected Components: MCC Island Minecraft Server

Dec 12, 22:49:04 GMT+0
Investigating - We are aware of an issue where progression may be lagging behind. It is being looked into. Your progress is not lost..

Dec 13, 01:03:04 GMT+0
Resolved - A patch has been rolled out behind the scenes and progression is catching up quickly..

Duration: 50 minutes

Affected Components: MCC Island Minecraft Server

Dec 12, 10:00:00 GMT+0
Identified - We are planning for a brief period of downtime to roll out our latest update..

Dec 12, 10:10:28 GMT+0
Identified - Maintenance is now in progress..

Dec 12, 11:00:00 GMT+0
Completed - The update is now complete - enjoy our Winter event!.

Duration: 6 hours and 57 minutes

Affected Components: MCC Island Minecraft Server

Dec 4, 14:00:00 GMT+0
Identified - We will be taking the network down in order to deploy our latest update, Fishing!.

Dec 4, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 4, 20:57:30 GMT+0
Completed - Fishing is now live on MCC Island! Check out everything you need to you on [our big update post](https://mcchampionship.com/threads/fishing-arrives-on-mcc-island.13728). Thank you for our patience whilst we ironed out the last few bugs. We hope you enjoy, and have fun fishing!.

Dec 4, 18:48:17 GMT+0
Identified - The network is still offline whilst we iron out a few unexpected issues that have occurred during the rollout of our new update..

Dec 4, 16:38:46 GMT+0
Identified - We need a bit longer before the Fishing Islands are ready to be explored, so we've pushed back our estimated time of release by one hour. Thank you for your patience!.

Duration: 7 minutes

Affected Components: MCC Island Minecraft Server

Oct 15, 12:36:34 GMT+0
Completed - Maintenance has completed successfully..

Oct 15, 12:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 15, 12:30:00 GMT+0
Identified - We'll be taking down the server for about 5 minutes to sort something out related to the recent server crashes. Matchmaking will be made unavailable shortly before the scheduled downtime..

Duration: 4 minutes

Affected Components: MCC Island Minecraft Server

Oct 7, 13:04:22 GMT+0
Completed - Update is out. Patch notes will be available shortly on the forums..

Oct 7, 13:00:00 GMT+0
Identified - We are planning for around an hour of downtime whilst we roll out our latest update. Matchmaking will be made unavailable shortly before the scheduled downtime..

Oct 7, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 3 minutes

Affected Components: MCC Island Minecraft Server

Sep 4, 11:19:27 GMT+0
Identified - We're currently experiencing some issues with our backend networking. The team is hard at work to find a solution. In the meantime, you may experience some lag or random disconnects whilst playing..

Sep 4, 13:22:13 GMT+0
Resolved - This incident seems to be resolved currently. We'll be monitoring throughout the day..

Duration: 1 hour and 16 minutes

Affected Components: MCC Island Minecraft Server

Aug 27, 11:55:23 GMT+0
Identified - We're still waiting on our server provider to finish up maintenance on their end. We expect to be nearly done by now..

Aug 27, 11:00:00 GMT+0
Identified - Our server provider is planning to perform maintenance on our servers to improve overall server stability. MCC Island will be down completely while this happens..

Aug 27, 12:15:45 GMT+0
Completed - Maintenance is complete and MCC Island is back online..

Aug 27, 11:00:00 GMT+0
Identified - We've started a little earlier than usual as we need to do some preparations for this maintenance period beforehand. We'll be back soon!.

Duration: 2 hours and 47 minutes

Affected Components: Forums

Aug 19, 10:22:06 GMT+0
Investigating - Websites - Forums cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 19, 10:24:52 GMT+0
Resolved - Websites - Forums is now operational! This update was created by an automated monitoring service..

Duration: 4 hours and 17 minutes

Affected Components: MCC Island Minecraft Server

May 2, 19:54:49 GMT+0
Identified - We've had to take down the network for a few minutes while an unexpected issue occurred as we were working on a hardware issue. We'll be back shortly!.

May 2, 19:50:50 GMT+0
Identified - Whilst attempting to restore the network we have encountered a larger issue that may take some time to rectify. We are sorry for the inconvenience and the network will likely be offline for a while longer whilst we work on a fix..

May 2, 20:35:07 GMT+0
Identified - We are still working hard to resolve this issue and will continue to update this status page if we have any further information. Once again we are sorry for the inconvenience. Hang tight!.

May 2, 22:51:54 GMT+0
Identified - We're still working hard to try and bring the server back online! Thank you all for your patience whilst we try and iron out some rather large backend issues with the network. We'll keep you all updated here if anything changes..

May 2, 23:58:15 GMT+0
Monitoring - We've found a solution to our issues and are working on getting the server back up. Expecting things to be ready to go within the next 15 minutes..

May 3, 00:07:32 GMT+0
Resolved - This incident has been resolved. We've opened up the network back to public. Sorry for the inconvenience!.

Duration: 1 hour and 5 minutes

Affected Components: MCC Island Minecraft Server

Jan 23, 10:53:05 GMT+0
Investigating - We're looking into issues with the server being unavailable..

Jan 23, 11:35:39 GMT+0
Identified - The problem has been identified and a solution is still being worked on. We expect the server to be up within the next 30 minutes..

Jan 23, 11:57:43 GMT+0
Resolved - This issue should be resolved now and we're opening the network back up again..

Duration: 41 minutes

Affected Components: MCC Island Minecraft Server

Nov 25, 20:09:45 GMT+0
Investigating - We are currently investigating a networking issue that is causing the server to be unavailable for some UK/EU players..

Nov 25, 20:16:40 GMT+0
Monitoring - A fix has been implemented and we are currently monitoring the result..

Nov 25, 20:50:35 GMT+0
Resolved - Traffic has been rerouted and the incident has now been resolved..

Duration: 25 minutes

Affected Components: MCC Island Minecraft Server

Nov 1, 11:17:25 GMT+0
Investigating - We are currently investigating an issue that is causing the stashes and chests for today's Halloween hunt to not appear. The team are actively working on this issue and should have a fix rolled out soon!.

Nov 1, 11:34:51 GMT+0
Identified - We've identified the cause of this problem and are rolling out a fix now. The main lobbies will shortly be restarting and the hunt will be back on soon!.

Nov 1, 11:42:02 GMT+0
Resolved - We've rolled out the fix for this and the chest and stashes have returned! Happy hunting :).

Duration: 13 days, 17 hours and 15 minutes

Affected Components: MCC Event API

Oct 28, 16:38:00 GMT+0
Investigating - The MCC Event API is intermittently returning HTTP 503 errors. We are investigating this issue and will report back here as soon as possible..

Oct 28, 18:28:54 GMT+0
Investigating - The API is now undergoing a severe outage. We are continuing to search for a potential fix to this issue. Due to the time of day, many of our team members are unavailable, so it may take longer than usual for this to be resolved. We appreciate your patience, and we'll update here as soon as we can..

Oct 29, 10:00:42 GMT+0
Identified - A potential issue has been identified and we are working on a fix now..

Oct 29, 10:31:14 GMT+0
Resolved - We believe the incident to now be resolved. We will continue monitoring in case anything changes. Thank you for your patience!.

Oct 29, 10:14:21 GMT+0
Monitoring - A potential fix has been deployed and we are monitoring the results..

Duration: 2 days, 8 hours and 44 minutes

Affected Components: MCC Island Minecraft Server

Sep 16, 12:53:29 GMT+0
Investigating - We've taken the server down to investigate further on an issue that prevents player data from loading properly..

Sep 16, 20:29:40 GMT+0
Monitoring - The network is now back online with our potential fix rolled out and we will continue to monitor the performance to see how well our fix is working (or not...).

Sep 17, 08:15:40 GMT+0
Resolved - The server now seems stable and the fix we rolled out looks good! We'll continue to keep an eye on it during peak times this evening. Enjoy your time on the Island and, once again, sorry for the inconvenience! <3.

Sep 16, 13:51:34 GMT+0
Identified - We are continuing to work on a fix for this incident. Hoping to be back up within an hour..

Sep 16, 14:24:22 GMT+0
Resolved - The network is back online. Thank you for your patience!.

Sep 16, 20:22:52 GMT+0
Identified - We've identified a potential solution for the issues that caused us to take the network down. We will roll out a potential fix for this shortly (within the next 10-15 minutes) that will bring the network back online..

Sep 16, 18:19:17 GMT+0
Investigating - This issue has come back and we've taken the network down to investigate further..

Sep 17, 13:37:00 GMT+0
Investigating - Once again facing issues, looking into it and have taken the network down for now..

Sep 17, 17:04:03 GMT+0
Monitoring - We've implemented yet another fix to this issue and have opened up the network back up again. Thank you for your patience!.

Sep 18, 21:37:08 GMT+0
Resolved - We have not seen signs of this re-appearing yet, so we'll consider this incident resolved. Thank you for your patience!.